I love drawing people into experiences. Language and design are my tools.
Curiosity and empathy are my means.
Zillow Group Rental Manager
The project: Freemium
My role: Sr. Content Designer
Key contributions: Ideating, content strategy, logic & development, synthesizing user testing feedback, reiterating & revision.
Verizon Mobile Plans Redesign
The project: Verizon mobile plans redesign
My role: Sr. Content Strategist
Key contributions: Synthesize content requirements
from cross-functional teams, ensure consistency and accuracy, manage content matrices, track updates and defects.
Verizon Mobile Plans Redesign
The project: Verizon services & perks redesign
My role: Sr. Content Strategist
Key contributions: Write microcopy for managing customers’ perks.